zenInsights is an AI-powered analytics tool that transforms customer feedback into actionable insights. This guide will help you maximize its potential to enhance your business operations, customer satisfaction, and product offerings.
Access zenInsights
- Log into your zenloop account
- Navigate to the dashboard
- Look for the zenInsights feature in the main menu
Choose Your Data Source
Option A: Select Surveys
- Navigate to the zenInsights section
- Choose your target surveys for analysis
- Select multiple surveys if needed for comprehensive insights
Option B: Upload External Data
- Prepare your feedback data in CSV format
- Click the upload option in zenInsights
- Select and upload your file
Generate Insights
- Click "Generate Analysis" after selecting your data source
- Wait 2-3 minutes for the AI analysis to complete
- Access your detailed insights dashboard
Understanding Your Results
The analysis provides:- Prioritized action items
- Category-specific recommendations
- Impact scores for proposed changes
- Trend analysis and patterns
Set Up Regular Reporting
Email Report Configuration
- Access the reports settings
- Choose your preferred frequency (weekly/monthly)
- Select key metrics to include
- Add team members to the distribution list
Report Components
- Key improvement areas
- Performance Trends
- Progress tracking
- Comparative analysis
Implementation Strategy
- Review high-priority insights
- Create action plans for each key finding
- Assign responsibilities to team members
- Set implementation timelines
- Monitor progress through dashboards
Troubleshooting Common Issues
Technical Challenges
- Data Upload Errors: Verify CSV format compatibility
- Loading Times: Allow up to 5 minutes for large datasets
- Access Issues: Check account permissions
Analysis Support
- Custom Reports: Contact support for advanced needsD
- System Updates: Check release notes regularly