Question |
Example |
Answer |
Do different grammatical forms have to be added as separate keywords? |
return, returned, returning |
No, it’s enough to enter one grammatical form. You will be notified if you try to add another. |
Do contractions have to be entered separately? |
haven't received vs. have not received |
Yes, they both have to be entered. Contractions are exceptions other grammatical forms are detected (see above). |
Can a keyword be used more than once? |
The same keyword cannot exist in 2 Topics of the same language. |
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Do synonyms have to be added as separate keywords? |
voucher, coupon |
Yes. |
Do I need to enter a more complex form of a keyword? |
fast reply vs. no fast reply |
No, the negated and more complex form is already covered by the less complex form. |
Do American English (AE) and British English (BE) words have to be added as separate keywords? |
center vs. centre |
Yes. |
Do common typos or grammatical errors have to be added as separate keywords? |
seperate vs. separate |
Yes, typos aren’t recognised. 💡Tip: Enter common typos as separate keywords. |
How many words can a keyword exist of? |
fast delivery |
A keyword can consist of unlimited words. This functionality is called “multi-word keyword”. 💡Tip: Don’t enter full sentences. Rather, try to use as few words as possible and as many words as necessary. |
Within multi-word keywords, do different grammatical forms have to be added as separate keywords? |
receive order vs. received order |
No, the algorithm recognizes both forms. |
Within multi-word keywords, does the order of words matter? |
fast shipping vs. shipped fast |
No, the algorithm recognizes both orders. |
Are multi-word keywords recognized even if a full stop divides the separate keywords in the comment? |
Your website is slow vs. I like your website. However, it is quite slow. |
No. |
Within multi-word keywords, are connecting words ignored? |
fish chips vs. fish and chips |
Stopwords are ignored. For this example, it’s enough to add “fish chips” for both to be recognised. Here you can find a list of EN & DE stopwords. |
FAQ Keywords
Maria Herrell
Updated 1 year ago
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