This is our FAQ for using the zenloop API, and you can see our documentation for implementation here.
Solutions to common questions:
Q – What is an API?
A – An API is a way for your system to communicate directly with ours. This allows you to do many of the things that you can do through our application, but in a more scalable way.
Q – What does the zenloop API allow you to do?
A – The zenloop API makes importing and exporting data at scale a lot easier. In particular, you can:
Add recipients: Add recipients and properties based on a trigger set up in your system (for example, after a purchase or delivery)
Add recipients in bulk: Add recipients in bulk (for instance if you want to send out a very large survey on a regular basis)
Get answers: Export all of the answers and their details of a survey into your system. This will also let you get information on the overall score
Get surveys: Export a list of all the surveys you have running, and their details
Q – What are some common use cases?
A – We can split this into two broad sets of use cases: importing and exporting data.
Automated surveys based on triggers. Say you’ve just had a purchase on your website, or finished responding to a customer service request. Rather than manually adding the customer to an NPS Survey, your system can automatically push this recipient’s details through to us in real-time
Large scale data import. If you have a large amount of recipients to import, and need to do so regularly and there is variability in the list, this provides a great alternative to using CSV.
Get any data on answers or surveys directly into your system, so that you can incorporate it into any other analysis or BI tools you have.
Q – How do I set up my API?
A – You can find detailed instructions on implementation in our documentation.