zenloop has individual rules for updating answers for our different channel.

These rules are based on the customer's identity (e.g. email address or order number) and survey.

Email Embed

  • 24 hours

If a customer (with unique identity) responds a second time to the same survey within 24 hours, the initial answer is overwritten. After 24 hours, a new answer is created.

Link Survey

  • 24 hours

If a customer (with unique identity) responds a second time to the same survey within 24 hours, the initial answer is overwritten. After 24 hours, a new answer is created.

Website Embed and Overlay

  • 10 minutes

If a customer (with unique identity) responds a second time to the same survey within 10 mins, the initial answer is overwritten. After 10 mins, a new answer is created.

You can also use Website Overlay's Throttling settings to ensure the customer is only shown the survey once every x number of days.

Please note: Properties will not be updated with the new answer.

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