Send individual email reports by Touchpoint or Topic using zenloop's Reports.

Verfasst von Felix Schlenther
Vor über einer Woche aktualisiert

Use zenloop's Reports to send out individually configured reports to stakeholders based on Touchpoint and/or Topics.


  • Email Report Name: This title will be the email subject line of the report

  • Survey and Survey Groups: Survey or Survey Group of which the report will be sent

  • Graphs and Tables: Pick and choose what Graphs and Tables you want to include in your report

  • Time Range: Dictate what data should be included in the report → e.g. last 30 days

  • Filter for Topic/s (optional): Filter your report based on a Topic

  • Filter for Properties (optional): Filter your report based on a property

  • Time Aggregation: How the NPS and number of responses should be displayed → e.g. last 7 days

  • Send-Out Frequency: Select how often you want the report to be sent out → including how often and on what day or time

    • Please note: Selecting 'Skip weekends' will send the report on Monday if the send-out falls on a weekend

  • Recipient Emails: The people you want to send the report to

  • Test Send-Out: Send yourself a test before setting the report live

  • Active Email Report: Toggle the email report on & off


  • Report Settings:

    • Report Language: Adjust the language of the report to either English or German

    • Add the date range to the end of the email subject

    • Email subject differs from report name: Customise your Email Subject

  • Shown in Email Report:

    • Amount of shown comments: Adjust the number of comments shown in the report. The most recent comments will appear at the top and you can include up to 100 comments

    • Show Responses: from Detectors, Passives and/or Promoters

    • Show Topics: Display the selected Topics below Comments and in the Email's Header

  • Show Comments: Display comments in either Original Language or Translated (Only when Translation Engine is enabled)

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