zenloop offers you the flexibility to customise your survey to a specific touchpoint by using different survey scales.

In this article, we'll break down how these translate into Promoters, Passives and Detractors.

Standard:

  • Detractors: 0-6

  • Passives: 7-8

  • Promoters: 9-10

Thumbs:

  • Detractor: 👎

  • Promoter: 👍

Emoticons (1-3):

  • Detractor: 🙁

  • Passive: 😐

  • Promoter: 🙂

Emoticons (1-5):

  • Detractor: 😐🙁😠

  • Passive: 🙂

  • Promoter: 😃

Numbers 0-5:

  • Detractors: 0-3

  • Passive: 4

  • Promoter: 5

Stars:

  • Detractor= ⭐️ - ⭐️⭐️⭐️

  • Passive= ⭐️⭐️⭐️⭐️

  • Promoter= ⭐️⭐️⭐️⭐️⭐️

Numbers 1-5:

  • Detractors: 1-3

  • Passive: 4

  • Promoters: 5

*Please note: Although these scales are more congruent to other CX metrics - the NPS will still be calculated within zenloop.

War diese Antwort hilfreich für dich?