Reach out to your Success Manager to find out more about moving your existing labels to the new multi-level structure.
On zenloop's Responses page, you can choose and combine both Parent and Sub-Labels to get the filtered view you want.
To help you prioritise, we provide a count of the number of times each Parent and Sub-Label was mentioned for that survey:
You also have the possibility to search for both Parent and Sub-Labels.
Within the response, only the lowest level of Sub-Label (the label with the keywords) will be displayed.
Select the down arrow to show the full Smart Label architecture:
Labels without a down arrow does not contain Sub-Levels.
By combining Smart Labels with Properties or particular score ranges, you can get an even more detailed understanding of exactly what strengths and weaknesses are coming out of your customer feedback.