Reach out to your Success Manager to find out more about moving your existing labels to the new multi-level structure.

On zenloop's Responses page, you can choose and combine both Parent and Sub-Labels to get the filtered view you want.

To help you prioritise, we provide a count of the number of times each Parent and Sub-Label was mentioned for that survey:

You also have the possibility to search for both Parent and Sub-Labels.

Within the response, only the lowest level of Sub-Label (the label with the keywords) will be displayed.

Select the down arrow to show the full Smart Label architecture:

Labels without a down arrow does not contain Sub-Levels.

By combining Smart Labels with Properties or particular score ranges, you can get an even more detailed understanding of exactly what strengths and weaknesses are coming out of your customer feedback.

By saving or forwarding your answers you can also make sure key stakeholders in your organisation only see the answers that are most important to them.

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