Reach out to your Success Manager to find out more about moving your existing labels to the new multi-level structure.
With Multi-Levels for Smart Labels you can increase the granularity of your analysis, gain more context to issues and send more targeted Act Alerts.
In this article we will show you how to;
For more information, please visit the below articles;
Leverage them in your Responses overview
Use Multi-Levels to filter your Act alerts
Adding Multi-Levels for Smart Labels
To add Multi-Levels for Smart Label, navigate to Menu/your name < Smart Labels:
You have the possibility to build a Smart Label architecture with up to 4 levels of labels and it can vary by language. The architecture consist of;
1. Root Labels
The Root Label is the highest level of Smart Label and can be created via Add Label:
You can create up to 3 sub-label levels, however the number of labels on each level is unlimited. Sub-levels can be created via ⋯ < Add sub-label:
When creating additional sub-labels, the keywords allocated to the parent label will be automatically transferred to the sub label:
Tip: Hover over the Root Label to see how many sub-labels it has and use ﹀ to drop it down to reveal the sub-labels.
Naming the Labels
There can be more than one sub-label with the same name, as long as it's not belonging to the same Parent Label
Keywords can only be added to the lowest level in the structure
Keywords need to be unique per language. This means the same keyword can not exist in two labels of the same dictionary language
To Add Keywords, click here:
For more information on adding keywords - click here.
To Add Keywords directly from your customer's responses:
1. Highlight the keyword
2. Single click. An 'Add Keyword' pop-up will open
3. Use the down arrows to navigate to the desired Parent or Sub Label:
To Manage Keywords, either single select or Select All (appears once you've selected at least one keyword) to Edit them. Once in Edit mode, you can;
Use the x to exit Edit mode.
You can connect Smart Labels between English or German and the other Smart Label languages.
You can only connect labels that are on the same level (as above)
Sub-labels cannot be connected if their Parent Labels aren't connected
Delete Labels by clicking ⋯ < Delete Label:
Please note: If Root Labels are deleted, all their sub-labels and the respective keywords will be deleted.