Throttling enables you to limit how often your Website Overlay survey is triggered based on 2 criteria - seen and answered.

By default, the Throttling settings are set to 0 days - which means the survey is triggered every time a visitor reaches the page.

Please be aware that;

  • Setting the Throttling to too many days will result in a low answer rate

  • Throttling uses cookies to track whether a visitor has seen or answered a survey - so if a visitor is regularly deleting their cookies this will result in the survey appearing more often then your Throttling settings dictate

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