When creating a zenloop survey, there is an option to add Additional Questions which can be customised based on score type.

The survey flow is then:

  1. Survey Question

  2. Comment*

  3. Additional question/s*

  4. Thank you message*

* Can be customised based on score type.

Contents:

  1. Additional Question Types

  2. Formating

  3. FAQ


Additional Question Types

There are 4 types of additional questions:


1. Scale Questions:

Scale types include:

  • Numbers (0-10)

  • Numbers (1-5)

  • Thumbs (1-2)

  • Stars (1-5)

  • Emoticons (0-2)

  • Emoticons (1-5)

  • Numbers (0-5)

Here is an example of the Numbers (0-10) scale:

2. Single Select

The single select option allows your customer to choose one of up-to 10 options.

Additionally, Single Select allows you to add an 'Other' option for when the predefined options doesn't include what your customers want to pick:

3. Multi Select

The multi select option allows your customer to choose multiple options. You can add up-to 10 options to chose from.

Additionally, Multi Select allows you to add an 'Other' option for when the predefined options doesn't include what your customers want to pick:

4. Free response

This is a field similar to the "Request for comment", where you can add another free text field.

Please note: Smart Labels are not applied to free response additional questions.

Here is an example of the Free Response option:


Formatting

Additional questions can either be paginated (one question per page) or appear on one page.

To display the additional questions on one page;

1. Navigate to the survey settings < Additional Questions

2. Turn on Show all on one page:

Please note:

  • This feature is currently only available on Email Embed, zenloop Email & Link Channel

  • The customer has to select 'Submit' for the response to be registered by zenloop. If this is a concern, we recommend selecting the paginated option


FAQ

Q: How many additional questions I can add?
A: You can add up to 20 questions.

Q: How many options I can add to the Single and Multi-Select question?
A: You can add up to 10 options.

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