zenloop Integration for Shopify is an app that lets you:

  1. trigger NPS surveys on the order-success-page of your shop or
  2. add your customers to your Net Promoter Score (NPS) surveys via zenloop emails.

Use Shopify data to schedule NPS surveys and to track and segment survey responses. In this article, you'll learn how to connect and disconnect zenloop app for Shopify.

Before You Start

Here are some things to know before you begin this process.

  • This integration requires you to have a zenloop account created (free 15 days trial)
  • This integration requires you to have one survey via zenloop Email or Website Overlay activated
  • zenloop for Shopify syncs the customer's identities (First Name, Last name, Email Address) and selected properties (Order ID, Total, Currency, Country, City, Browser Version, Device Type)

Task Roadmap

You'll need to do a few things to connect your Shopify store to zenloop:

1. Open zenloop account

  1. Navigate to the zenloop Register Page
  2. Enter your company credentials
  3. Click “Create account”

2. Create the surveys

Create a survey to collect feedback on your online shop (checkout):

  1. Create a survey via our “Integrate Website Overlay” channel.
  2. Use the survey question “How likely are you to recommend our online shop to a friend or colleague?”
  3. Customize language, design and your messages on the thank-you page. Rename the survey from our default name
  4. Enter the domain where the survey should appear in the dedicated input field
  5. Setup the time delay and throttling details on the page
  6. Press “Save & Exit” on the final implementation step

Create a survey to collect feedback on your shipping performance:

  1. Create a survey via “our email” channel.
  2. Use the survey question “How likely are you to recommend our shipping to a friend or colleague?”
  3. Customize language, design and your messages on the thank-you page. Rename the survey from our default name
  4. Customize the email template, especially “From” email / name and email subject
  5. Add recipients by choosing “zenloop API”
  6. Click “Launch” survey
  7. Your survey is now active and can receive recipients

3. Download the App


To download the app, follow these steps:

  1. Navigate to the zenloop for Shopify app page
  2. Click the 'Add App' button
  3. Review the permissions and add the app

After you add the app, you'll be redirected to the app page, where you will connect and configure your zenloop for Shopify app.

  1. In the Shopify "Checkout Settings", paste the 'on-site' code in the "Checkout Content" section in the "Additional Scripts" textfields
  2. Select one of your created surveys via the dropdown
  3. Save all changes

All set! The app will start showing the “On-Site Survey” on your Shopify checkout success page and send the “E-Mail Survey” to customers with “Completed” orders with a sending time delay of hours selected under "Sending delay of mail".

Requirement: Survey is created in zenloop and selected in your app settings.

Next Steps

After the sync is complete, you'll have access to all features (according to your plan) of zenloop's powerful NPS platform. For example, you can:

  • excite and engage your organization with feedback livestreams
  • identify immediate insights and trends with Smart Labels (text analytics)
  • delight promoters and critics with personalized replies to reduce churn
  • empower improvements - route feedback alerts to colleagues
  • enrich your CRM data for better customer intelligence
  • trigger workflows to close the feedback loop e.g. via Zapier

Check out all benefits and read more in our support center.

Solutions to common questions:


Q – How is the email survey different from the on-site survey?

A – The email survey is actually the same as the on site survey. The customer is asked some questions about his shopping experience. But instead of showing the survey in the checkout the customer gets an email x hours after his purchase.

Within the zenloop Shopify app you can define the delay time for sending the email, for ex: 24 hours. In this case, the customer would get an email with the survey 24 hours after his purchase. This is managed by connecting the zenloop API and using the Shopify Webhooks.


Q – I need to talk to support.

A – If you have trouble with connecting your shop to the zenloop app for Shopify, contact zenloop support. IMPORTANT: Please include the screenshots of your zenloop for Shopify settings tab.

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