To help you keep a close eye on your detractors and address their concerns as soon as possible, we built a Zendesk integration. Zendesk integration automatically forwards zenloop responses straight to your Zendesk ticketing system.
- Start either by adding new Zendesk integration from Act page, or by going to your zenloop Settings/Integrations.
- Add your Zendesk API token: you can find it in your Zendesk settings under API.
- Add your Zendesk subdomain and your email of Zendesk account.
4. Once successfully connected, proceed back to Act page and add your new Zendesk alerts.
NOTE: only responses with comments will be forwarded to Zendesk.
Solutions to common questions:
Q – When will I receive the first response?
A – We will post responses to your Zendesk, as soon as they arrive.
Q – How will the zenloop response look in my Zendesk system?
A – Incoming zenloop response will create a new case in your Zendesk with following information: user email (if available. If response is anonymous, we’ll use your own Zendesk email); date of the response; comment and NPS score; link to the zenloop survey. The information will be provided as an internal note.
Q – Can I use the same Zendesk alert across multiple surveys?
A – You can create multiple alerts, using the same Zendesk API, that you connected. Or you can use it for existing Groups of surveys.