On our responses page, you can choose and combine labels to get the filtered view you want. To help you prioritise, we provide a count of the number of times each label was mentioned for that survey.
Moreover, by combining labels with properties or particular score ranges, you can get an even more detailed understanding of exactly what strengths and weaknesses are coming out of your customer feedback.
Solutions to common questions:
Q – Is there a way to see labels on the analytics page?
A – Filtering by labels is available on some charts like the 'Results' chart. The 'Top Labels' chart show the breakdown of comments according to the scores
The 'Most Problematic Areas' chart as the name suggests refers to those labels that have the highest percentage of detractors comments.