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How to get started with zenSurveys.
How to get started with zenSurveys.

Welcome to the zenSurveys support guide!

Virna Harri avatar
Written by Virna Harri
Updated over 5 months ago

Introduction to zenSurveys

Whether you're new to survey creation or an experienced user, this guide will help you make the most of our new powerful survey builder. zenSurveys is designed to be user-friendly, yet robust, offering a range of features to suit your needs.

zenSurveys is our new feature that allows you to create detailed and responsive surveys with ease. Whether you need to gather feedback, conduct research, or assess customer satisfaction, zenSurveys has the all the tools you need.

Let's get started and give you a broad overview.

When creating a new survey in zenSurveys, you have three options:

1. Prompt our AI

Our AI-powered survey generator can help you quickly create a survey based on your input. Simply describe the type of survey you need, and our AI will suggest questions and structure tailored to your needs.

2. Use a template

We offer several templates to help you get started. These templates cover common survey types, including:

  • Checkout: Gather feedback on the checkout process.

  • Payment: Understand your customers' payment experiences.

  • Customer Satisfaction: Measure overall satisfaction with your service or product.

3. Start from scratch

For full control, you can start with a blank slate and build your survey from the ground up. This option allows you to customize every aspect of your survey.


Survey Design Basics

Creating an effective survey involves more than just asking questions. Here are some basic principles to keep in mind:

  • Question Types: Choose from multiple-choice, rating scales, text inputs, and more.

  • Question Order: Arrange questions logically to ensure a smooth flow.

  • Appearance: Customize the look and feel of your survey to match your brand.

zenSurveys offers advanced features to enhance your surveys:

  • Custom Themes: Personalize your surveys with custom themes and CSS.

  • Embedded Media: Include images, videos, and audio for richer content.

  • Conditional Logic: Show or hide questions based on previous answers.

Survey logic is crucial for creating dynamic and responsive surveys. zenSurveys supports:

  • Branching: Direct respondents to different questions based on their answers.

  • Piping: Insert previous answers into subsequent questions for personalization.

  • Scoring: Assign scores to answers for quizzes and assessments.


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Once your survey is ready, you can publish and share it easily:

  • URL Link: Generate a unique link to distribute your survey.

  • Embed Code: Embed the survey directly into your website or blog.

  • Email Invitations: Send survey invitations directly to your contacts.

After collecting responses, zenSurveys provides tools for analyzing results:

  • Real-Time Data: View responses as they come in.

  • Charts and Graphs: Visualize data with built-in charts and graphs.

  • Export Options: Export your data to CSV, Excel, or other formats for further analysis.

If you need additional help, our support team is here for you. Contact us via:

Stay tuned for more in depth tutorials coming your way.

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