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Using our zenloop API.
Using our zenloop API.

A non-technical FAQ for using the zenloop API

Virna Harri avatar
Written by Virna Harri
Updated over a week ago

Welcome to the zenloop API FAQ!

This guide answers common questions to help you get started. For step-by-step instructions on using the API, check out our full documentation here:

What is an API?

Think of an API like a special messenger between your computer system and zenloop. It lets your system talk directly to ours, so you can do things automatically that you might normally do in the zenloop app. This is especially helpful when you need to handle a lot of data at once.

What can I do with the zenloop API?

The zenloop API makes it easy to import and export data in bulk. Here are some specific things you can do:

  • Add recipients automatically: Set up your system to send customer information to zenloop right away. For example, after a purchase or a customer service interaction, you can automatically add the customer to a survey.

  • Import large amounts of data: If you have a big list of customers to add to zenloop, and that list changes frequently, the API is a great alternative to manually uploading a CSV file.

  • Get survey results: Export all the answers and details from your surveys directly into your own system. This lets you analyze the data alongside other information you might have.

  • See all your surveys: Get a list of all the surveys you have running on zenloop, with all the important details.

How do I set up the API?

We have a detailed guide that walks you through setting up the API. You can find it in our documentation here:

We hope this FAQ helps! If you have any other questions, feel free to reach out to our support team.

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