Use zenloop's Reports to send out individually configured reports to stakeholders based on Touchpoint and/or Topics.

General:

• Email Report Name: This title will be the email subject line of the report

• Survey and Survey Groups: Survey or Survey Group of which the report will be sent

• Graphs and Tables: Pick and choose what Graphs and Tables you want to include in your report

• Time Range: Dictate what data should be included in the report → e.g. last 30 days

• Filter for Topic/s (optional): Filter your report based on a Topic

• Filter for Properties (optional): Filter your report based on a property

• Time Aggregation: How the NPS and number of responses should be displayed → e.g. last 7 days

• Send-Out Frequency: Select how often you want the report to be sent out → including how often and on what day or time

  • Please note: Selecting 'Skip weekends' will send the report on Monday if the send-out falls on a weekend

• Recipient Emails: The people you want to send the report to

• Test Send-Out: Send yourself a test before setting the report live

• Active Email Report: Toggle the email report on & off

Advanced:

• Report Settings:

  • Report Language: Adjust the language of the report to either English or German

  • Add the date range to the end of the email subject

  • Email subject differs from report name: Customise your Email Subject

• Shown in Email Report:

  • Amount of shown comments: Adjust the number of comments shown in the report. The most recent comments will appear at the top and you can include up to 100 comments

  • Show Responses: from Detectors, Passives and/or Promoters

  • Show Topics: Display the selected Topics below Comments and in the Email's Header

• Show Comments: Display comments in either Original Language or Translated (Only when Translation Engine is enabled)