zenloop offers you the flexibility to customise your survey to a specific touchpoint by using different survey scales.
In this article, we'll break down how these translate into Promoters, Passives and Detractors.
Standard:
Detractors: 0-6
Passives: 7-8
Promoters: 9-10
Thumbs:
Detractor: π
Promoter: π
Emoticons (1-3):
Detractor: π
Passive: π
Promoter: π
Emoticons (1-5):
Detractor: πππ
Passive: π
Promoter: π
Numbers 0-5:
Detractors: 0-3
Passive: 4
Promoter: 5
Stars:
Detractor= βοΈ - βοΈβοΈβοΈ
Passive= βοΈβοΈβοΈβοΈ
Promoter= βοΈβοΈβοΈβοΈβοΈ
Numbers 1-5:
Detractors: 1-3
Passive: 4
Promoters: 5
*Please note: Although these scales are more congruent to other CX metrics - the NPS will still be calculated within zenloop.