Live feeds are a great tool for displaying feedback at a glance to bring the customer into your office.
To setup a Live Feed;
1. Navigate to Act < Forward < Live Feed:
2. Select Add. A window will pop-up:
3. Configure the Live Feed by;
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Giving it a name
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Selecting the Survey or Survey Group
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Filter by Smart Labels (if relevant) to customise per team
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Filter by Properties
Under Advanced Options;
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Select the Time Period for NPS Trend
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Select Score types
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Select Layout
4. Create and launch
Share the link of a TV or monitor in your office space - for example, zenloop has one in the kitchen!
