zenloop Integration for Shopware is an app that lets you:
1. Trigger NPS surveys on the order-success-page of your shop or
2. Add your customers to your Net Promoter Score (NPS) surveys via zenloop emails.
Use Shopware data to schedule NPS surveys and to track and segment survey responses. In this article, you'll learn how to connect and disconnect zenloop app for Shopware.
Supported Shopware versions are 5.5.0-5.5.1.
Before You Start
Here are some things to know before you begin this process.
This integration requires you to have a zenloop account created (free 15 days trial)
This integration requires you to have one survey via zenloop Email or Website Overlay* or Website Embedded* activated
* Both Website channels are available, but please note that the Website Embed survey will be injected at the bottom of the page and therefore may not be visible to the end-customer. As such, Website Overlay is recommended choice.
Task Roadmap
You'll need to do a few things to connect your Shopware store to zenloop:
1. Open zenloop account
Navigate to the zenloop Register Page
Enter your company credentials
Click “Create account”
2. Create the surveys
Create a survey to collect feedback on your online shop (checkout):
Create a survey via our “Integrate Website Overlay” channel.
Use the survey question “How likely are you to recommend our online shop to a friend or colleague?”
Customize language, design and your messages on the thank-you page
Enter the domain where the survey should appear in the dedicated input field
Setup the time delay and throttling details on the page
Press “Save & Exit” on the final implementation step
Create a survey to collect feedback on your shipping performance:
Create a survey via “our email” channel.
Use the survey question “How likely are you to recommend our shipping to a friend or colleague?”
Customize language, design and your messages on the thank-you page
Customize the email template, especially “From” email / name and email subject
Add recipients by choosing “zenloop API”
Click “Launch” survey
Your survey is now active and can receive recipients
3. Download the App
To download the app, follow these steps:
Navigate to the zenloop for Shopware app page on Marketplace
Click the 'Add App' button
Review the permissions, check out and install the app
Installation of the plugin:
Login to the backend of the shop -> Settings -> Plugin Manager -> Installed -> Upload Plugin
Install the plugin and enter the API key. The page must be saved and updated before the user can select surveys and edit other settings.
For information about configuration settings, see the following:
API key : Enter your API key
Survey : Select a survey that you previously created in Zenloop
Surveys according to order : Should surveys be sent after the order?
Hours after Order : Number of hours that have elapsed since the order was completed before the survey is triggered
Survey by Order : Select a poll you previously created in Zenloop
Order Status: E-mail surveys are triggered with the selected order status