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Setting Up "Mobile App" Channel
Setting Up "Mobile App" Channel

How to enable NPS surveys on your mobile app.

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Written by Lisa Rentrop
Updated over a week ago

Our mobile app channel allows you to customize a snippet within our zenloop application, before installing it in your mobile application. The mobile app channel takes a similar approach to our website embedded, so if you've worked with that survey channel, this should feel familiar!

Setting up the mobile channel survey is a quick 3 step process:

  1. Create and customize your survey through our web interface

  2. On the implement step, we will generate a custom code snippet for you to use

  3. Use this snippet as a starting point for customizing it to suit your needs. Either copy and paste or email this snippet to your developer.

Step 1:

Choose Mobile App on the Listen page.

Customize the survey through the form fields on the Design page.
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We strongly recommend that you enable "Block anonymous responses" and send identities along with your survey results. This ensures that you don't get anonymous responses.

Step 2:

After customizing the survey,click on Next to go to the Implement step. On the implement step, we will generate a custom code snippet for you to use:

Step 3:

Use this snippet as a starting point for customizing it to suit your needs. Either copy and paste or email this snippet to your developer to implement it in your mobile app codebase.

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