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Setting Up "Mobile App" Channel
Setting Up "Mobile App" Channel

How to enable NPS surveys on your mobile app.

L
Verfasst von Lisa Rentrop
Vor über einer Woche aktualisiert

Our mobile app channel allows you to customize a snippet within our zenloop application, before installing it in your mobile application. The mobile app channel takes a similar approach to our website embedded, so if you've worked with that survey channel, this should feel familiar!

Setting up the mobile channel survey is a quick 3 step process:

  1. Create and customize your survey through our web interface

  2. On the implement step, we will generate a custom code snippet for you to use

  3. Use this snippet as a starting point for customizing it to suit your needs. Either copy and paste or email this snippet to your developer.

Step 1:

Choose Mobile App on the Listen page.

Customize the survey through the form fields on the Design page.

We strongly recommend that you enable "Block anonymous responses" and send identities along with your survey results. This ensures that you don't get anonymous responses.

Step 2:

After customizing the survey,click on Next to go to the Implement step. On the implement step, we will generate a custom code snippet for you to use:

Step 3:

Use this snippet as a starting point for customizing it to suit your needs. Either copy and paste or email this snippet to your developer to implement it in your mobile app codebase.

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